Privacy policy

This privacy policy describes how Vertigo Hostel collects, uses and protects the information you provide to us when you use our website and room booking services. We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR).

Collection of information

We may collect the following information when you use our website or booking services:

Personal information such as your name, email address, postal address and telephone number.
Credit/debit card information when you make a booking.
Demographic information such as your postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.

Use of information

We use this information to understand your needs and to provide you with a better service, in particular for the following reasons:

Processing bookings and payments.
Improving our products and services.
Sending you promotional emails about new offers, special events or other information we think may be of interest to you.
Personalising our website according to your preferences.


We are committed to ensuring the security of your information. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to secure and protect the information we collect online.

Control of your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

When you are prompted to complete a form on the website, look for the check box allowing you to indicate that you do not wish the information to be used for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to us at

Disclosure to third parties

We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required to do so by law.


Our website uses cookies to analyse traffic and personalise content. You can choose to accept or decline cookies. If you refuse, this may prevent you from taking full advantage of the site.

Links to other sites

Our website may contain links to other sites of interest. However, once you have used these links to leave our site, please note that we have no control over these other sites. As a result, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the site in question.

Changes to the confidentiality policy

We reserve the right to update this privacy policy at any time. We recommend that you consult this page regularly to keep abreast of any changes.

Consumer Ombudsman

Hotel Vertigo has set up a consumer mediation system: LE MEDIATEUR TOURISME ET VOYAGE. To apply to the ombudsman, download and complete the application form from the website, attach all the documents required to process the case efficiently (list on the website) and send it to the following address: MTV – Médiation Tourisme Voyage BP 80 303 75 823 Paris Cedex 17 France


If you have any questions about this privacy policy,

please contact us at Vertigo Hostel Vieux-Port 38 Rue Fort Notre Dame, 13007 Marseille

or by e-mail at

Last update : 02/07/2024